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My FTP program is some having problems connecting, how can I troubleshoot this?

Make sure that you have entered all the proper FTP information for your site. This was provided in the account information email that we sent you when your site become live on our server. Do not add a "ftp." before your domain name. Double check that your FTP program is set to access port number 21. Verify that you currently have a connection to the internet and that your ISP is not having any problems. If you are behind a firewall, make sure that it is not configured to block access to port 21 on outbound connections. Also, you could try enabling "passive mode" on your FTP program since some firewalls require this when using FTP.